Security and Privacy

We are committed to protecting your identity and the personal information you share with us. This privacy policy applies to personal information that we collect on our website or in the course of our relationships with you. Take a look there.

Collection and use of information collects personal data when you visit our website, in particular through the use of cookies.

This data collection is carried out in the following cases:

  • You purchase, order, return or exchange items.
  • You request to be added to our mailing list or to receive other marketing communications.
  • You create a user account on our website.
  • You participate in one of our competitions or promotions, or respond to a survey.
  • You send a comment or question to customer service by email or through our chat service.
  • You write a comment or review on an article.

When you order from All Tides, we collect your billing and shipping address, telephone number and email address in order to be able to deliver the ordered products. We may also collect optional information such as your date of birth to send you a birthday card.

When you return or exchange purchased products, we may ask you to provide your name, address and telephone number. We collect this information to administer our loss prevention program and, among other things, to help us identify and prevent fraud. For item returns that result in a refund to a customer's debit or credit card, we will ask you to provide your debit or credit card information in order to process and administer the reimbursement transaction.

Commercial communications: when you subscribe to our mailing list to receive newsletters, or other promotional communications by post or email, we may collect personal information such as first name, last name, email address and/or postal address (depending on the delivery method) as well as information about your interests in order to offer you the service you have requested.

We will only contact you if you wish. You are free to choose, at any time, not to receive our promotional communications by clicking on the “Unsubscribe” button at the bottom of the emails or by contacting customer service.

Account Creation: To take advantage of some of the features on the Website, you may be required to register. When you register, we ask you to provide your first name, last name and email address so that we can provide and administer the service you request. When you register online, we may ask for your permission to receive marketing information in the future from All Tides or its business partners. To withdraw your consent to these communications, please contact customer service.

Contests, promotions, surveys: When you enter a contest, participate in a promotion or respond to one of our surveys, we may collect your name, address, telephone number and email address. We use this information to administer your participation in the contest or promotion and in surveys, to understand our customers and improve our product and service offerings, promotions and events. When you register for the contest, promotion or survey, we may ask for your permission to receive marketing information in the future from All Tides or its business partners. To withdraw your consent to these communications, please contact us.

Customer Service: When you submit a comment or question to customer service by email or chat, or when you visit a customer service counter at one of our stores, we may collect information personal information such as your name, postal address or email address and/or telephone number in order to be able to respond to your comment or question. We also collect various types of information that you provide to us to enable us to answer your question.

Communication of information

Unless otherwise stated, we undertake not to disclose, rent, sell or transfer to third parties, or exchange with third parties, your personal information, without first obtaining your consent.

Service Providers: We may share your personal information with third parties who provide services on our behalf, such as processing payments, hosting the website, transmitting emails or other communications on our behalf , the organization of competitions and promotions or the analysis of the effectiveness of our advertising strategy.

These service providers are bound by nondisclosure agreements and legal restrictions governing their use of the information we provide to them, and they are not authorized to use or disclose personal information for any purpose other than providing the services. services on our behalf or as otherwise required by applicable law.

Obligations under law: We and our service providers will be required to disclose your personal information in the context of a search warrant or a valid investigation or order under law or in order to respond to an investigative agency for breach of contract or contravention of any law, or otherwise under any applicable law.

Sale of business: we may share the information we have about you in the context of a merger or sale (including the disclosure of information in the context of bankruptcy or insolvency proceedings) in which AllTides participates in whole or in part or in connection with a restructuring or acquisition of shares or other change of control of a company, because this information may then be considered an element of active.

Website Statistics

We collect the IP address of all visitors to our website and related information such as the browser and operating system you are using, the time spent on the website, and the domain name of the website from from which you accessed our site. We collect this information to help us evaluate and improve your experience of our website.

Delete your account or unsubscribe

If you wish to delete your account, please make a request electronically: or through online chat.

If you do not wish to continue receiving emails from All Tides, you can unsubscribe using the “Unsubscribe” link at the bottom of the email. You can also contact us as indicated in the “Contact Us” section below. It takes approximately 10 business days for your request to take effect. We appreciate your patience and understanding in allowing us time to process your request.

Security of personal data

We take the security of your data very seriously. We have taken measures to protect personal data in our custody and control.

To provide you with an increased level of security, online access to certain personal information may be protected by the password of your choice. We strongly recommend that you do not share your password with anyone. All Tides will never ask you for your password or payment information in an unsolicited communication.

When paying for your order, your banking details are fully encrypted and protected by the Moneris payment system. This means that your banking details never arrive on the All Tides website, they are transmitted directly to the bank. In addition, our website uses the SSL (Secured Socket Layer) security standard when placing your order.

Change to our privacy policy

This privacy policy may be updated periodically based on changes in our privacy practices. The revised privacy policy will be posted on the website. We will treat your personal information in accordance with the privacy policy in force at the time such information was collected, or as otherwise agreed with you.

To contact us

You can contact us at any time using the contact information provided below if: you have questions or comments about this privacy policy; you wish to access your personal information file, update it and/or correct inaccuracies; you want to withdraw your consent to receive marketing communications, or you have a complaint about the way we process your personal information.

All Tides

11301 Rue Mirabeau,

Montreal, Quebec) H1J 2S2