You have a question?
PRODUCTS
ORDERS
Yes, but you’ll need to contact us before your order is shipped. If your order has already been shipped, you’ll have to request a return. Contact our customer service for more information.
Seezle
Sezzle is a payment solution that gives you the freedom to buy now and pay later—with no interest! When you complete a purchase with Sezzle, All Tides will process your order as if you have just paid the entire price—but you will have only paid a fraction of the cost.
If you return some or all of your order, installments will be adjusted by Sezzle and you will be refunded what you have already paid.
SHIPPING
If you live near Montreal, you may pick up your order free of charge at our office, located at:
11301 Rue Mirabeau, Montréal (Québec) H1J 2S2
Opening hours: Monday to Friday 9:00 am to 5:00 pm (ET)
Please choose the “Pick up at All Tides office” shipping option at checkout. Your order will normally be available the next business day. You will be notified by email or telephone as soon as your order is ready for pick-up.
For security reasons, you will be asked to present identification to retrieve your order.
Please note: It is not possible to modify or exchange an order at our office. Orders are available for pick-up only.
Thank you for bringing an ID when you pass.
Also note, if you want to allow a third person to pick up your package for you, it will be mandatory to notify our customer service in advance by email with his full name. The person will have to bring an ID during their visit.
RETURNS
You have thirty (30) days from the date of your order to submit a return request and return your item(s). All returns must be previously authorized using a Return Form.
Returned products must be in new condition, with the original packaging, and all tags and hygienic liners (if applicable) intact. An item that has obviously been worn, is presented without its tags and hygienic liner, and/or is not in resalable condition will not be accepted for return.
All Liquidation items are final sale; they are not eligible for exchange or refund.
We ask that you keep your underwear when trying on swimwear, and remember to handle with care.
Competition swimsuits may not be returned without prior authorization. All competition swimwear is meticulously inspected before shipping to ensure that it is free of defects or tears. To be accepted for return, all competition swimwear must be in perfect condition, without any marks or damage. Please use our Return Form to obtain authorization.
If you have any questions, please contact us at contact@alltides.com.
Please see our Return Policy for additional information.
RESPECT OF PRIVATE LIFE
All information in your All Tides account is only used in connection with your business relationship with All Tides. This information is never shared with third parties or sold.
Your banking information (card number, expiration date, cryptogram) are never in our possession since banking transactions are processed directly and in a completely secure manner by our payment partners Moneris.
Search
Yes, but you’ll need to contact us before your order is shipped. If your order has already been shipped, you’ll have to request a return. Contact our customer service for more information.
Sezzle is a payment solution that gives you the freedom to buy now and pay later—with no interest! When you complete a purchase with Sezzle, All Tides will process your order as if you have just paid the entire price—but you will have only paid a fraction of the cost.
If you return some or all of your order, installments will be adjusted by Sezzle and you will be refunded what you have already paid.
If you live near Montreal, you may pick up your order free of charge at our office, located at:
11301 Rue Mirabeau, Montréal (Québec) H1J 2S2
Opening hours: Monday to Friday 9:00 am to 5:00 pm (ET)
Please choose the “Pick up at All Tides office” shipping option at checkout. Your order will normally be available the next business day. You will be notified by email or telephone as soon as your order is ready for pick-up.
For security reasons, you will be asked to present identification to retrieve your order.
Please note: It is not possible to modify or exchange an order at our office. Orders are available for pick-up only.
Thank you for bringing an ID when you pass.
Also note, if you want to allow a third person to pick up your package for you, it will be mandatory to notify our customer service in advance by email with his full name. The person will have to bring an ID during their visit.
You have thirty (30) days from the date of your order to submit a return request and return your item(s). All returns must be previously authorized using a Return Form.
Returned products must be in new condition, with the original packaging, and all tags and hygienic liners (if applicable) intact. An item that has obviously been worn, is presented without its tags and hygienic liner, and/or is not in resalable condition will not be accepted for return.
All Liquidation items are final sale; they are not eligible for exchange or refund.
We ask that you keep your underwear when trying on swimwear, and remember to handle with care.
Competition swimsuits may not be returned without prior authorization. All competition swimwear is meticulously inspected before shipping to ensure that it is free of defects or tears. To be accepted for return, all competition swimwear must be in perfect condition, without any marks or damage. Please use our Return Form to obtain authorization.
If you have any questions, please contact us at contact@alltides.com.
Please see our Return Policy for additional information.
All information in your All Tides account is only used in connection with your business relationship with All Tides. This information is never shared with third parties or sold.
Your banking information (card number, expiration date, cryptogram) are never in our possession since banking transactions are processed directly and in a completely secure manner by our payment partners Moneris.